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Samsung Warehouse Closing Notice
Posted by Chad Page on 18 August 2017 09:17 AM

Hi Valued Customer

The Samsung Bethel Road warehouse will be conducting a physical inventory on Thursday, August 24, 2017. 

All outbound and inbound operations will cease at 12:00 PM EDT on Wednesday, August 23, 2017 to prepare for our physical inventory on Thursday.

If you have any orders needed for Wednesday or Thursday, please submit them by Tuesday, August 22, 2017 at 12:00 PM EDT

Normal operations will resume on Friday, August 25, 2017.

If you have any questions, please do not hesitate to contact us at

Thank you for being a Samsung Partner!    

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Samsung Introduces IPX-S300B SCM Compact Release 2.1
Posted by Chad Page on 01 August 2017 09:47 AM

Samsung Introduces IPX-S300B SCM Compact Release 2.1

This SCM Compact release provides new enhanced features that our customers have requested from the first release of the SCM Compact 1.2 that was available in May 2016.
The SCM Compact Version 2.1 also includes an upgrade to the IPX-G500B Gateway.

Product Bulletin PB2017-002-August 1, 2017 can be found at  in the SCMc2.x folder for more details

New Features
Centralized Call Recording                              OfficeServ Database Migration (OS must be 5.x or higher)
Visual Call Park                                               Group Pickup Key Flash
Multicast Paging                                              Open TSP Enhancements
Administration Upgrades                                 Enhanced Debugging
NAT with Multiple LANs                                   Enhanced SBC Register
And many more additional features including new options for Single Phone user.

Documentation can be found at in the Knowledgebase  SCM> SCMc2.x  folder
Software can be located at in the Knowledgebase Software > SCMx Software 

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New V5.01 Software for OfficeServ 7000 Series Products 

Samsung is pleased to announce the release of software version 5.01 for OfficeServ 7000 series.   
Version 5.01 provides a data migration tool that allows database configurations from the
OfficeServ to be migrated to the SCM Compact system.

This will help any transitions from the OfficeServ to be easily updated to a new SCM platform.

Documentation can be found in the knowledgebase on

In addition the software carts for Officeserv have been updated on

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Q2 2017 Product Hardware and Software Warranty Period
Posted by Chad Page on 09 May 2017 10:41 AM
Updated Product Hardware and Software Warranty Document has been posted


This document can be found on the Knowledgebase in the General Knowledge section 

and under each main product folder.
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New Support Service Policy
Posted by Chad Page on 22 March 2017 03:17 PM

We’re continually adding new programs to support you.

This support playbook was developed to help you choose
and access our technical support programs.

At Samsung, we’re committed to help you grow your business.

This new policy provides outlines for the following programs:

Samsung Assurance
Samsung Wireless Enterprise Professional Services
Samsung Wireless Enterprise General Technical Support

The complete policy can be found in the General Knowledge tab in
the Knowledgebase at

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